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Contact Us

The best way to get hold of us is by emailing our Customer Service at questions@nicethings.nyc, Monday thru Friday, 9a-5p EST.

 

Shipping

  • Unless you've ordered a special or custom item, orders generally ship within 24 hours of being placed, but processing can take up to 3 business days.

  • U.S. orders ship via USPS Priority Mail or FedEx Ground, depending on weight and destination. For U.S. orders, please allow 3 to 7 business days for delivery.

  • International orders ship via FedEx International Priority, FedEx International Economy, and USPS Priority Mail Express, depending on weight and destination. For international orders, please allow 4 to 7 business days for FedEx deliveries and up to 2-3 weeks for USPS deliveries.

  • Two-day and over-night orders ship via FedEx. Orders must be placed by 3pm to be received in proper delivery window. 

  • Nice Things NYC is not responsible for any items lost, stolen or damaged during shipment. Courier company holds full responsibility once departure from Nice Things NYC Shipping. Customers are advised to file a loss/damage claim directly with the courier for issues of reimbursement.

 

Warranty

We guarantee our products against manufacturing defects. This does not warranty damage caused by the user, wear caused through use or minor visual imperfections that do not compromise product utility. Nice Things NYC reserves the right to determine if returned products are the result of defective manufacturing or damage caused through use.

 

Returns

All items must be in brand new, unworn, unwashed and in original condition.

  • We will process your return within 4 days of receiving it. Then it usually takes your bank 3-7 days to apply the refund to your account.

  • Shoes must be returned in the original manufacturer’s box, with no damage to box and no postage affixed to box.

  • We do not accept returns for used or damaged items.

  • Invoice or Email receipt must be included in return package.

  • Original shipping charges are not refundable.

  • All items must be postmarked to Nice Things NYC within 15 days of purchase.

Please note, by placing an order at Nice Things NYC, you are responsible for the cost of return shipping back to Nice Things NYC Shipping.